If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)
| Item Type | Drop Off TAT | Pickup TAT | Hand over to Tindahan WH | QC TAT |
|---|---|---|---|---|
| Non Bulky | 48 hours from return request initiated | N/A | 3 working days | 2 - 3 working days |
| Bulky | N/A | 5 working days from return request initiated | 5 working days once the item is picked | 2 - 3 working days |
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| Debit/ Credit Card | Debit/ Credit Card | 10 Working Days |
| HBL Direct Transfer | HBL Account | 5 Working Days |
| Refund Voucher | 2 Working Days | |
| Tindahan Wallet | Tindahan Wallet | 1 Working Days |
| Equated Monthly Installments | Credit Card | 10 Working Days |
| Smart Wallet | Smart Wallet | 5 Working Days |
| Tindahan Wallet | 1 Working Days | |
| Legacy Shop (OTC) | Tindahan Wallet | 1 Working Days |
| Cash on Delivery (COD) | Tindahan Wallet | 1 Working Days |
| Tindahan Refund Voucher | Refund Voucher | 2 Working Days |
| Modes of Refund | Description |
|---|---|
| Tindahan Wallet | The Tindahan Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the Tindahan Wallet. All orders paid through Cash on Delivery (COD) or Smart Shop (OTC) will only be refunded to the Tindahan Wallet. |
| Refund Voucher | Vouchers will be sent to the customer registered email ID on Tindahan and can be redeemed against the same email ID. |
| Debit Card or Credit Card | If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Tindahan, please contact your personal bank. |
| Bank Deposit | The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), Arab National Bank as refunds cannot be processed for these options. |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
Pre-Paid Orders Failed/False Delivery Refund Grid:
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| Debit/Credit Card | Debit/Credit Card | 25 Working Days |
| HBL Direct Transfer | HBL Account | 20 Working Days |
| Tindahan Wallet | Tindahan Wallet | 16 Working Days |
| Equated Monthly Installments | Credit Card | 25 Working Days |
| Smart Wallet | Smart Wallet | 20 Working Days |
| Smart Shop (OTC) | Tindahan Wallet | 16 Working Days |
| Tindahan Refund Voucher | Refund Voucher | 17 Working Days |